Terms and Condition
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) listed on our website www.g23instruments.com (“our site”). Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
1. Information about us
1.1 www.g23instruments.com is a site operated by G23 Instruments (“we”). Our address is 3 Barlow Drive, Shooters Hill, Greenwich, London SE18 4NE, United Kingdom
2. Service availability
2.1 Our site is intended for use by people worldwide but all invoices should be paid in GB pounds.
3. Your status
3.1 By placing an order through our site, by email or fax, you warrant that:
3.1.1 You are legally capable of entering into binding contracts;
3.1.2 You are at least 18 years old
4. How the contract is formed between you and us
4.1 After placing an on-line order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All email, fax and on-line orders are subject to acceptance by us, and we will confirm such acceptance to you either by a telephone conversation or, in the case of on-line orders, by sending an email.
4.2 The Contract will relate only to those Products the dispatch of which we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed.
5. Consumer rights
5.1 If you are contracting as a consumer, you may cancel a Contract at any time within fourteen days, beginning on the day after you receive the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below).
5.2 To cancel a Contract within the fourteen day period, you must inform us in writing or by calling us on 0844 504 7132 and return the Product(s) to us immediately. Returned Product(s) in respect of which you wish to receive a refund must be in the same condition in which you received them and in their original packaging (including all paperwork and parts).
5.3 You will not have any right to cancel a Contract for the supply of any Products which have been manufactured or ordered by us to your specifications.
6. Availability and delivery
6.1 Your order will be fulfilled by the delivery date provided as part of the dispatch confirmation.
6.2 If a Product ordered by you is not in stock we will manufacture it for you. As this may result in a delay we will contact you to give you the option to cancel.
7. Risk and title
7.1 The Products will be at your risk from the time of delivery.
7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges and any taxes.
8. Price and payment
8.1 Payments terms are 30 days from invoice date.
8.2 price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
8.3These prices exclude VAT.
8.4Prices are liable to change at any time, but changes will not affect orders in respect of which we have already provided a dispatch confirmation.
9. VAT (only applicable to EU Member States)
9.1 Under European Union (intra-UE commercial) trading law we can only exempt you from Valued Added Tax (IVA) if you submit, with your order, a VAT exemption certificate which shows your registration number (which should be between 9 and 14 digits long). Orders submitted without VAT Exemption Certificates will be invoiced including VAT at the UK current rate of 17.5%
10. Our refunds policy
10.1 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us in accordance with clause 19 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product.
10.1 If for any reason you are not entirely satisfied with any product that you buy from G23 Instruments, just send it back any time within 30 days of the order date and we will be happy to exchange it or give you a credit. Please follow the RMA procedure.
10.2 The customer must inspect the goods upon delivery and report any fault, including missing items within 3 daysof delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.
10.3 All returns must be accompanied with a Return Merchandise Authorization (RMA) number, authorized by us, in order to be accepted. Please read the instructions below (RMA procedure).
11. Our liability
11.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.
11.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
11.3 This does not include or limit in any way our liability:
11.3.1 for death or personal injury caused by our negligence;
11.3.2 under section 2(3) of the Consumer Protection Act 1987;
11.3.3 for fraud or fraudulent misrepresentation; or
11.3.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.